missing rank

Today I tried to reclaim my VIP rank that i bought yesterday, but it siad that i already reclaimed it. My IGN is ALKebab

I hope this is the right kinda place to post this because im awful at navigating forums so sorry if its not. I bought the premium rank just before halloween in the sale, the rank came through two hours later on parkour. Since then i have started playing other game types on the sever but my rank...