I cant reclaim my rank

[ALKebab]

Today I tried to reclaim my VIP rank that i bought yesterday, but it siad that i already reclaimed it.
My IGN is ALKebab

 

[Hallowqueen]

Please be patient, it’s a very chaotic time right now as the server has just experienced a total reset. Your rank will be given to you shortly, and if you still haven’t received it after things have settled, create a support ticket here: https://forums.manacube.com/support/

Thank you, and sorry for any inconveniences.