Hello Wifi,
I do not think you set up your account wrong so let me point out a few things to you.
-Your in game character is the default picture set with your profile. If you would like to change it just go to the avatar settings shown here.
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-Secondly I have sent you a test message to see if it is working. (I thought the reason you think it doesn't work is because people don't send messages a lot)
-Next, if you would like to apply for your "Donator" tags, please do so here. (Make sure you put your in game name and rank) Since you won the giveaway I do not believe you get the tags though.
http://forums.minevast.com/threads/donator-rank.16/page-14
-Lastly, I don't see your irl name anywhere but if you would like to change your name on the forums (only available once every 30 days) you can do so here. (My account tab at the bottom of the side-bar)
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If you have any further questions about the forums please feel free to contact myself or any staff online.
~Preston <3