Received another Hat from the Birthday chest when it states youll only win it once

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#1
?? Kinda pissed that I payed 8 dollars for that and got the same item twice. Refund or another key please? either way, i try and use /hats and it says im not permitted.. so if i could get help with that if you need proof ill show it

ign 0domain1
 
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#3
Hello 0domain1,

Could you please make a support ticket with proof of purchase, as well as you winning the hat twice? https://forums.manacube.com/support/open

I also don't believe /hats will be enabled till the proxies reboot later tonight.
Im not entirely sure how to prove i won the hats twice besides the fact that everyone immidately told me to make a ticket in regards to this, but i can prove my purchases on the support ticket.. If i recorded everytime i played I would obviously be able to provide proof, but either way, even if i took a picture the second time, theres no way to prove I got it the first time as well..
 
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#4
Im not entirely sure how to prove i won the hats twice besides the fact that everyone immidately told me to make a ticket in regards to this, but i can prove my purchases on the support ticket.. If i recorded everytime i played I would obviously be able to provide proof, but either way, even if i took a picture the second time, theres no way to prove I got it the first time as well..
Is there a possibility that it will show that i have two of the same hat when it gets enabled?
 
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#7
You can go into your minecraft logs and try using that as sustainable evidence. Also I've already made a report for /hats, but you should be able to get a refund for the key. I'm sure there's other people who have had the same issue.
 
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#8
You can go into your minecraft logs and try using that as sustainable evidence. Also I've already made a report for /hats, but you should be able to get a refund for the key. I'm sure there's other people who have had the same issue.
Thank you Aury, I truly hope so, Thank you for the help I've received from both of you.
 
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#10
You can go into your minecraft logs and try using that as sustainable evidence. Also I've already made a report for /hats, but you should be able to get a refund for the key. I'm sure there's other people who have had the same issue.
Yes, I got the hat 3 times. Didn't think it was an issue untill I saw this. How do I access the logs and am I able to see it if it was yesterday?
 

MCBYT

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#12
Yes, I got the hat 3 times. Didn't think it was an issue untill I saw this. How do I access the logs and am I able to see it if it was yesterday?
Go to %appdata%/.minecraft/logs and look through the most recent ones. They should either be .txt (normal text files) or .gz (compressed logs that you can then extract and read). Then do CTRL-F and type in the hat message (I don't open keys often, but if the message was "%username% has just won a birthday hat!" then you'd search "warlord9120 has just won a birthday hat!"
 
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#14
Go to %appdata%/.minecraft/logs and look through the most recent ones. They should either be .txt (normal text files) or .gz (compressed logs that you can then extract and read). Then do CTRL-F and type in the hat message (I don't open keys often, but if the message was "%username% has just won a birthday hat!" then you'd search "warlord9120 has just won a birthday hat!"
Where do I go to that? In minecraft chat or...?
 

MCBYT

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Where do I go to that? In minecraft chat or...?
In your file manager. Open file manager, then type %appdata% at the top text bar and hit ENTER, then open .minecraft, then logs. Find one from the day this happened.
 
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#16
Go to %appdata%/.minecraft/logs and look through the most recent ones. They should either be .txt (normal text files) or .gz (compressed logs that you can then extract and read). Then do CTRL-F and type in the hat message (I don't open keys often, but if the message was "%username% has just won a birthday hat!" then you'd search "warlord9120 has just won a birthday hat!"
I found out where but I can't seem to open them :/
 
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#17
In your file manager. Open file manager, then type %appdata% at the top text bar and hit ENTER, then open .minecraft, then logs. Find one from the day this happened.
Thank you. I found out why I can't open them. They're coded so I can't read them. Any chance this can geet bypassed or can someone else read it??
 

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#18
Thank you. I found out why I can't open them. They're coded so I can't read them. Any chance this can geet bypassed or can someone else read it??
What extension are they? If they're .gz or .tar.gz like I remember, you should be able to right click, then extract. If not, you may need to download 7ZIP.