I can’t get my emerald armour

[Yali2010]

So I got 18.5k emeralds at the festival, and I bought the emerald armour.
After I got the armour I went to survival to see the armour but there is the problem, my inventory was full and I only got the helmet so I don’t know what to do.
Thank you

 

[Mika]

Heya, you'll need to make a ticket here with the necessary proof provided!

 

[Chiiara777]

Heya, you'll need to make a ticket here with the necessary proof provided!

gesprochen wie ein Löwe

 

[Yali2010]

Ok, how much time it can take for a stuff to answer?

 

[Mika]

It usually takes 1 to 3 days to get a response to a ticket, so you'll need to be a bit patient