Hello,
This is not the place to report staff nor players. You may submit a support ticket under "Report Staff" and calmly explain the situation, as any hurtful, inappropriate or disrespectful message will not get you anywhere.
Link:
https://manacube.com/support/
Any clarification on rules can be asked in-game, discord or over forums. You may ask the staff that dealt with your helpop as to why it was deemed as inappropriate, and I'm sure they will provide you context on behalf their words.
If you have any other concerns or questions, do not hesitate and contact me via Discord, my name is
fau#1734. Or start a conversation with me on the forums.
Love, Peace, and Chicken Grease,
Faudon