Support still exist?

[IMisterEpicMan]

Hello there. I made a support request and no one answear me. Passed over 36 hours and still nothing

 

[AmFloofPanda]

Hello there, @IMisterEpicMan

I have noticed you opened a ticket not too long ago. Generally, tickets can take up to 72h to be reviewed but sometimes more than that when the issue is complex. Your case likely needs an admin to have a look, so we appreciate your patience. It can take some time.

Best,
Floof

 

[IMisterEpicMan]

Yep. Almost 72 hour passed and no one helped me

 

[Mark Snicket]

as Floof mentioned above, in your case, you need admin support, which takes a lot longer then from general staff since they are very bussy and there is less of them. Especailly since the only support admin is ping.

 

[IMisterEpicMan]

Is there any admin? I have 4 days ago a ticket

 

[AmFloofPanda]

Hello,

As Hallow mentioned in your ticket, it has been forwarded to the Admin team. A Support Admin will review it when they are available. Unfortunately, there is nothing you or the moderators can do to boost this process; it will take some time.

We apologize for any inconvenience and kindly ask for your patience.

Kind regards,
Floof