Quick question

[PizzaMorris]

How long does it take for staff to reply or look at player report tickets? I know there’s no a specific time, but does it take a while?

 

[PyroTortilla]

Depends on the server, tickets for gamemodes with lots of staff have a higher chance of being answered quickly. Regardless of how many staff there are, your ticket should be initially responded to within at least 24 hours (with the exception being the ticket got lost in the newer ones). Hopefully that answered your question!

 

[SSM_GOD]

I have one from June 10th that's still waiting...
This is because it's due to a bug though.

Usually, it takes 1 - 3 days for mine to be settled.

Don't judge me, I have made about 100 tickets......... I'm sorry

 

[Saltyon]

So far, I get answers in less then 30min - 1hour. Pretty nice compared to other servers.

 

[PizzaMorris]

Depends on the server, tickets for gamemodes with lots of staff have a higher chance of being answered quickly. Regardless of how many staff there are, your ticket should be initially responded to within at least 24 hours (with the exception being the ticket got lost in the newer ones). Hopefully that answered your question!

Thank you!!!

 

[PizzaMorris]

So far, I get answers in less then 30min - 1hour. Pretty nice compared to other servers.

Lucky you ;(

 

[Cookie Kat]

I dunno if the "priority" setting really means anything, but I am assuming that ones that are marked as higher priority will get looked at faster due to them being marked as more critical. However, I'm not quite sure how the support system works aside from my own personal experiences. (mainly claiming issues with ./gary)