Hello FrankusFdez,
When you have this issue, the quickest way to get help would be to either go to the #help or #issues channel on the Manacube discord, and @Survival Staff or to direct message a staff member on discord. As Raptor also mentioned, opening a support ticket.
Has this issue been resolved? If not, can you please let me know your coordinates, and someone can teleport you out.
Thanks!
- Madi