I can see both sides of this situation but it's never encouraged in any team to intentionally stir up problems. Sure there's some things that happen that can change your perspective on things, But 99/100 times staff are trying to help. Don't let a few rotten eggs spoil the whole carton.
Reminds me of the time I was banned for purchasing 1 stack of diamonds for 1$ on Skyblock back in 2014-2015. Dacon had a sign on his ex-girlfriends island, which was near spawn, that me and other players used. We were perm banned at the time for "Abusing a Glitch" but it wasn't a glitch, it was moreso the owner putting a sign down that shouldn't have been there in the first place.
But like I said, Situations can also raise or lower bias. It's all up to how you personally feel in the end though.