Staff are always here to help, if someone has a question/concern don't discourage them! Could also ease up on the aggression my guy as my man Shrek here just had a query.
@Polishzoombie Depends on the specific punishment but as it was a Factions ban (I think?) the process might take a little longer than usual because of the limited Factions staff. Most appeals take 1-3 days, it literally just depends on the situation. Please feel free to ask anyone from the staff team as I'm sure any one of them would be willing to assist.